|Project Name||Stars||Downloads||Repos Using This||Packages Using This||Most Recent Commit||Total Releases||Latest Release||Open Issues||License||Language|
|Zammad||3,422||18 hours ago||459||agpl-3.0||Ruby|
|Zammad is a web based open source helpdesk/customer support system|
|Glpi||3,178||18 hours ago||130||gpl-3.0||PHP|
|GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.|
|Helpy||2,232||8 months ago||226||mit||Ruby|
|Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.|
|Freescout||2,043||2 days ago||127||February 03, 2022||36||agpl-3.0||PHP|
|FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)|
|Faveo Helpdesk||1,037||8 days ago||132||osl-3.0||PHP|
|Faveo Open source ticketing system build on Laravel framework|
|:coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.|
|OpenSupports is a simple and beautiful open source ticket system|
|Otrs||763||2 years ago||19||other||Perl|
|((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.|
|Deskulu||480||7 years ago||8||gpl-2.0||PHP|
|Opensource helpdesk and ticketing system by Taskulu|
|Helpdesk||243||2 days ago||87||other||Vue|
|Free and Open Source Customer Service Software|
#Intro Deskulu is an opensource helpdesk and ticketing system based on Drupal 7, developed as a weekend project by Taskulu - a task management tool for enterprise. We've been using Deskulu as our own helpdesk since the initial development and have been fixing bugs and making improvements. It's quite production ready at this point.
##Features Deskulu is based on Drupal and inherits all its flexibility and plethora of modules that allow you to add more functionality. Here's what Deskulu offers by default:
Before you continue please make sure that you have all the necessary requirements. You also need a Mandrill account for the email integration to work. For the rest of this guide I'll be assuming that deskulu will be accessible from http://yoursite.com/.
Note: You can see all automation Rules and add/remove/edit them here: http://yoursite.com/admin/config/workflow/rules (Configuration > Workflow > Rules).
###Localization You can enable as many languages as you need. To do that you first need to add thos languages from http://yoursite.com/admin/config/regional/language (Configuration > Regional and language > Languages). Most of languages have translations available in https://localize.drupal.org/. You can download translations from this site and import them in http://yoursite.com/admin/config/regional/translate/import (Configuration > Regional and language > Translate interface > Import). If there are strings that are not translated after importing, you can use the form at http://yoursite.com/admin/config/regional/translate/translate (Configuration > Regional and language > Translate interface > Translate) to translate them yourself.
###Adding agents If you want to add agents use the form at http://yoursite.com/admin/people/create (People > Add user) and give them the "agent" role. If you want to change what agents can and cannot do, checkout this page: http://yoursite.com/admin/people/permissions (People > Permissions).
###Changing heldesk article and ticket categories, priorities and statuses and discussion forums. If you need to change categories, priorities or statuses, visit http://yoursite.com/admin/structure/taxonomy (Structure > Taxonomy). Click on List terms in from of each Vocabulary to see/edit the list of available options.
###Changing Menues You probably want to change the menus. You can do that from here: http://yoursite.com/admin/structure/menu (Structre > Menu).
###Changing fields on helpdesk articles, tickets and discussion forums If you need to add/remove fields to helpdesk articles or tickets visit this page: http://yoursite.com/admin/structure/types (Structure > Content types).
###Using the RESTful API Please see the documentation of Services module.
##License GPLv2. See LICENSE.txt.