Awesome Open Source
Awesome Open Source

DotnetDesk

Demonstration web app showing the capabilities of ASP.NET Core 2 MVC, EF (Entity Framework), Web API, Bootstrap, jQuery, datatables, adminlte template and many more. Web app created as helpdesk or ticket support portal.

Technology

  • ASP.NET Core 2 MVC
  • EF (Entity Framework) Core Code First
  • jQuery
  • Ajax
  • ASP.NET Core 2 Web API
  • Adminlte template
  • datatables.net
  • Dependency Injection
  • Email Handling (SendGrid and SMTP)
  • Custom 404/500 error handling
  • file upload (using blueimp jquery file upload)

Business Process

  • Ticket
  • Comment
  • Attachment
  • Task
  • Feed
  • Knowledge Base
  • Customer
  • Contact
  • Product
  • Agent
  • Engineer

Planned Features

  • organization
    • ticket
      • comments
        • attachments
      • tasks
        • attachments
      • attachments
    • feeds
      • comments
      • attachments
    • knowledge base
      • attachments
      • comments
    • customers
      • attachments
      • contacts
        • attachments
    • products
    • support agents
    • support engineers

config

  • task priority [high, highest, low, lowest, normal]
  • task status [not started, deferred, in progress, completed]
  • task category [call, meeting, demo, visit]
  • ticket status [open, on hold, escalated, closed]
  • ticket priority [high, medium, low]
  • ticket channel [phone, twitter, email, facebook, web, chat, forum]
  • product category [monitor, phone, desktop, laptop, printer, other hardware, windows, word, excel, powerpoint, other software]

Screenshots

demo1 demo2 demo3 demo4 demo5 demo6

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