Severless Ticket Sentiment Analysis And Automated Escalation

This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.

Categories > Control Flow > Priority

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other

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Most Recent Commit

2 years ago

Programming Language

JavaScript

Categories

Programming Languages > Javascript

Cloud Computing > Lambda Functions

Cloud Computing > Serverless

Libraries > Bridge

Control Flow > Priority

Companies > Zendesk

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