Customer_satisfaction_analysis

基于在线民宿 UGC 数据的意见挖掘项目,包含数据挖掘和NLP 相关的处理,负责数据采集、主题抽取、情感分析等任务。目的是克服用户打分和评论不一致,实时对在线民宿的 POI 信息的功能;构建了基于在线民宿语料的 LDA 自动主题聚类模型,利用主题中心词能找出对应的主题属性字典;以用户打分作为标注,然后 litNlp 自带的字符级 TextCNN 进行情感分析,将情感分类概率分布作为情感趋势,最后通过 POI 热力图的方式对不同地域的民宿满意度进行展示。软件版本请见链接。
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