Pyerlang

Here's a link to a very good explanation about the Erlangs, and a few Python routines I put together one evening to compute traffic intensity, agent occupancy, probability of waiting, average speed of answer (ASA), service level, agents needed and other Erlang-C related stuff. I'm not an expert on this at all, just needed to validate some data and the calculators I came across didn't suit me (or I just didn't know how to use them) http://www.mitan.co.uk/erlang/elgcmath.htm